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    • Mission and Values
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        • Service Operations Strategy
        • Lean Six Sigma Service Management
      • Technology
      • After Sales Services
        • Field Service Management
        • Spare Parts Management
      • Industrial Asset Management
      • Outcome based Services
      • Service Procurement
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      • Turnarounds and Restructuring
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    • Industrial and Technical Services
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Sam Klaidman

Areas of Experise:

After Sales Services, Field Service Management, Go To Market, Innovation and Design, Manufacturing and Engineering, Optimizing Customer Journeys, Sales and Marketing Organisation, Service Operations Strategy, Service Performance Management

Education:

B.S. in Aerospace and Aeronautical Engineering

New York University Tandon School of Engineering

Life Member IEEE

Sam Klaidman is an Si2 Expert in Service Marketing, Service Operations Management, Customer Value Creation and Customer Experience. He helps clients achieve their growth objectives by designing and commercializing new services and the associated business transformations.

In addition to a 20-year successful career as a leader of two high-tech, B2B, Customer Service organizations, Sam also utilizes his prior 20+ years’ hands-on experience in Engineering, Manufacturing, Consulting and General Management to help clients grow their services business and win Customer Loyalty.

Sam’s recent experience includes an assignment as Interim Vice President of Customer Service for a Chicago-based instrumentation company and 12 years as America’s Vice President of Customer Support for Oxford Instruments, a UK-based multinational scientific instrumentation manufacturer. Prior to Oxford Instruments, Sam served seven years as the Global Vice President of Customer Service at Bytex Corporation (a high-end data communications equipment manufacturer serving Fortune Global 100 organizations. Some recent value creation and CX clients include Bruker/Hysitron, CA, EMC, FLIR, Zoll, Malvern Instruments, Oxford Instruments, Metalogix, Cannon Instruments, and MERA.

Sam is a Life Member of the IEEE and recently completed a three-year stint as executive director and member of the Customer Value Creation International Board of Directors. He is Founder and Principal at Middlesex Consulting, a Massachusetts based consultancy that helps the services teams of B2B capital equipment companies that want to grow their top and bottom lines



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  • Industrial Asset Management
  • Outcome Based Services
  • Service Procurement
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