The early period of preparation and mobilization for setting up new complex service contracts or large sites is crucial for later success, as it sets the stage for everything that is to follow. It is during this period that contract governance and management frameworks are drawn up and the quality of relationships with customers and suppliers defined. Contract operations strategy to deliver on objectives is determined and risks assessed, understood and countered. Furthermore baselines must be defined, processes must be designed, systems set up and resources allocated, hired and trained, while at the same time a lot of detailed technical work must be completed, including in planning, reporting and control, technical procedures, quality management and HSE, supplier management and much more.
It is therefore particularly during this period that companies need to deploy strong capabilities and experience, yet often find they lack the necessary capacity or the right mix of skills and resources.
We help our clients prepare, mobilize and set up large complex contracts and sites, not only via proven methodologies and tested approaches, but also by assuming responsibility for implementation with our own experienced managers and teams, with strong backgrounds across industries, regions and customer types, including in difficult or remote environments. We help set service contracts on a right footing from the start to achieve objectives while managing risks and the situation on the ground and, importantly, we make sure of the right relationships with customers at all levels. We work closely with our clients and their customers to establish rules for cooperation, form mindsets and behaviors, achieve buy-in and adopt a contract governance that is conducive to high performance by both sides. Finally we train and coach our clients’ and their customers’ on site staff and provide them with the tools to achieve and sustain a mutually beneficial partnership.