Nick Frank was interviewed by FieldOne, a Microsoft company selling service solutions on his views on Service and Organisational change and in particular how he finds pathways to growth, in what can be a confusing world.
In this FieldBytes interview, he talks about how through Service Thinking, companies can identify the profit pools in their customer and industry value chain, which they have the skills and technology to access. He goes on to talk about how in developing their services businesses, companies must constantly look to improve their business in 4 areas:
- Value for both customers and themselves
- GoTo market strategy: How they bring new service & solutions successfully to market
- Service Delivery: Ensure operational excellence to drive profitability
- Planning: Ensure excellent execution on products and plans