Resources

Workout creates sustainable conditions for fast implementation of solutions, clear accountability, alignment of initiatives with strategic objectives and pinpoints the areas of unnecessary bureaucracy and resource wastage. It enables companies to make full use of the intellectual firepower of all, particularly frontline, employees while forcing leaders… to lead.

Project management is important as change initiatives can be translated into projects and related objectives. As a standardized, and therefore repeatable, process it facilitates learning and development of expertise. It provides an efficient approach for problem solving, informs of sequential steps towards successful completion and reduces uncertainty.

Our approach to BSC recognizes both its strengths and its practical shortcomings. We know that BSC, properly implemented, can provide a robust platform to improve the way a company is managed or transitioned to a new strategic direction; But that the way it is developed and deployed determine its staying power and ultimate value.

The concept of competing through “solutions” has been around for at least 30 years. Numerous “tier 1” manufacturers / OEMs (power, plant and process machinery, aircraft and engines, earth moving equipment) created solutions businesses to better target vertical markets, particular customer segments and/or large strategic accounts. For example industrial automation […]

The key to monetising the Internet of Things (IoT) and Big Data is not to focus on the technology itself, but the impact on customers’ business processes and business model. However, many companies do not find it easy to imagine how their business model might change. Many are lost in […]

By the very nature of their history, engineering and industrial businesses tend to focus on technology and processes when developing product related services. However for these services to be enduring and profitable, they must also develop and even change their people as they evolve to a services centric culture. Generally […]

1. Why Story telling and pictures are Critical to Success Developing Advanced Services within a Product Centric environment takes many years of organisational and technical development. Having a clear overview of the key elements required to successfully deliver service transformation over an extended time period is vitally important to a […]

Despite the fact that the majority of product companies offer services as part of their offering, and for many it makes up more than 30% of their revenues, many experience declining profits,weakening market positions and increasing susceptibility to risks. A shift from product to customer-focused services denotes a shift in […]

A successful solutions business is hard to implement. Whether or not it is the right competitive approach depends on a company’s strength in the market, how well it knows its customers and to what extent it is willing to invest in the necessary capabilities and see through the required operational […]

Delivering advanced service propositions can be daunting as they stretch beyond core capabilities 1. Ecosystem Thinking to deliver complex new service offerings In todays connected world, we think less about products and more about solutions and outcomes. Relationship, network and ecosystems are increasingly replacing traditional transaction and supplier thinking. Companies […]