Resources

We believe Service Executives across the world should see Brexit as an opportunity for increasing their influence on companies growth plans. Most economic commentators believe that the medium term growth prospects for the UK and even the global economy have been severely dented, but these strengthening headwinds should also act […]

Do you struggle to stretch your service thinking in the face of the daily barrage of problems. Lets face it, most of us are driven by the everyday objectives of our boss, organisation and stakeholders. But high performers are not only able to deliver tactical results, they seem to be […]

Practical advice on how to develop Service KPI that drives people to action.  Si2’s Dag Gronevik  and Nick Frank   are interviewed by Kris Oldland of Field Service News on their experiences in setting effective KPI’s.  You can listen to a brief sample of the discussion or download the full podcast through this link to Field Service News […]

The Historical context 50 years ago most companies that made stuff had a product focus sometimes known by academics as Goods Dominant logic, in which tangible products were sold. Now more and more business are moving to delivering outcomes under a Service Dominant logic approach. The change is profound! This […]

The mistake many leaders in industry make, is to believe that defining a clear vision and strategy with ruthless follow up is the only recipe for success. This may indeed initiate change, but rarely do the results last. Often 3-4 years later, the business will be addressing the very same […]

Companies frequently review their approach and discuss how to become more explicit and attentive to their customers’ needs. Almost always this leads to a discussion about services. Service organisations represent the customer and the customer operations better than most other parts of the company due to their closeness and local […]

As a Field Service manager, imagine having one Key Performance Indicator in your business that could predict how your customers will experience your equipment. One simple measure that your teams could use as a focus for their primary mission; to ensure customers remain satisfied, loyal and profitable. The limitations of […]

Managers in all businesses are driven to measure key elements of their performance, because we all know that old maxim: ‘If you can not measure it, you can’t manage it’. In blogs and white papers you will find a raft of must have KPI’s that will give you the control […]

Most discussions regarding geographic or international expansion for industrial companies has traditionally been centered on products. Usually a company starts by positioning a sales force in a territory, either directly or through channel partners, such as dealers, distributors or agents, and, as orders come in, exports from its engineering and […]

Great Asset Management is not just about physics models and analytics. It is a way of thinking involving all parts of the organisation and businesses. Here is a brief summary of some of the key lessons I have learned in my career with leading companies in Asset Management such as Rolls-Royce […]