Service Excellence through effective Key Performance Indicators

Practical advice on how to develop Service KPI that drives people to action.  Si2’s Dag Gronevik  and Nick Frank   are interviewed by Kris Oldland of Field Service News on their experiences in setting effective KPI’s.  You can listen to a brief sample of the discussion or download the full podcast through this link to Field Service News […]

Podcast on the Service Business Framework for ISSIP

Jim Spohrer from IBM, introduces Nick Frank as he presents the Service Business Model to the ISSIP Education Special Interest Group this month.( Nick was invited to speak to the group on the Service Business Model he has developed to identify key priorities within a service transformation programme. Change is […]

Industry leaders interview- Nick Frank

Service Management Online speak with Nick Frank, Service Specialist,  about the importance of the customer journey, the impact digitilisation has had on the field service industry, and how often although company perspectives may well differ, often the challenges service managers face across a range of verticals remain the same.