Video/Podcasts

Practical advice on how to develop Service KPI that drives people to action.  Si2’s Dag Gronevik  and Nick Frank   are interviewed by Kris Oldland of Field Service News on their experiences in setting effective KPI’s.  You can listen to a brief sample of the discussion or download the full podcast through this link to Field Service News […]

Nick Frank was  interviewed by FieldOne, a Microsoft company selling service solutions on his views on Service and Organisational change and in particular how he finds pathways to growth, in what can be a confusing world. In this FieldBytes interview, he talks about how through Service Thinking, companies can identify the profit pools in […]

In this webinar, Nick Frank explains how the secret to monetizing the iot is not the technology, but lies in gaining a deep insight into the customers business model and processes. Understand these and it is possible to find the hidden profit pools and release value. This presentation is an excerpt […]

Jim Spohrer from IBM, introduces Nick Frank as he presents the Service Business Model to the ISSIP Education Special Interest Group this month.(http://www.issip.org) Nick was invited to speak to the group on the Service Business Model he has developed to identify key priorities within a service transformation programme. Change is […]

Si2 Partners Nick Frank interviews Dave Gordon on service transformation journey he has been on with Rolls Royce Defence’s business. Although Rolls Royce is a leading global manufacturing business, many people do not realise that over 50% of its revenues are now generated through Services. Initially Services became a strategic […]

Service Management Online speak with Nick Frank, Service Specialist,  about the importance of the customer journey, the impact digitilisation has had on the field service industry, and how often although company perspectives may well differ, often the challenges service managers face across a range of verticals remain the same.