We help our clients leverage services to gain competitive advantage, achieve critical business objectives and improve their business.
Services, in particular after sales services, provide a strategic anchor for many companies in diverse industries, aiming at a mix of maximizing customer loyalty and retention, generating additional revenues and profits from the installed base and defending against lower cost competitors. Now, however, technology is driving powerful shifts, fragmenting demand, transforming how companies operate and interact with customers, while enabling entirely new kinds of products and services. Products, in fact, increasingly defined by the outcomes they achieve and the data they generate, are really becoming services.
We have experience and deep smarts expertise in many industries, ranging from manufacturing and engineering and industrial and technical services to infrastructure, transport and energy. We also provide bespoke services to companies active in the new sharing economy, companies offering technology enabled services, start-ups and investors.