In the News

See our latest blog on  Digitisation & Servitisation: Start with the Customer and not the Words! based on discussions and presentations at the 2017 edition of the After:Market conference at Hamburg. First published on behalf of the AfterMarket event, the article concludes that the companies that are leading the shift from product […]

It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US had declined from 5.2% […]

Press Release issued 28th November 2017 HAMMERSMITH, England & HEIDELBERG, Germany – Nov. 28, 2017 – PRLog — Si2 Talent Management enables Service business leaders to build their ‘People Platform’ for success. Five offerings can be blended together to develop service capability and create competitive advantage. ·     √ High Performing Service Organizations ·     √ […]

Delivering on business objectives demands that we  acquire those capabilities that help us differentiate from the competition. The same is true for service professionals as they look for the next steps in their career.  Yet matching needs with people is still recognized as one of the biggest challenges for employers […]

For most of us who have run a Service Organisation, the motivation of our people is one of the key factors that will make us successful. Si2 ran a  forum at AfterMarket conference last week, where managers at  could share their experiences of what has made them successful in this […]

Nick Frank was recently interviewed by Mobile Reach for their  podcast series called “Five Questions for a Field Service Expert.” This podcast series has interviews leading field service experts including practitioners, CEOs, analysts and consultants. In this episode, Si2 Partner Nick Frank shares some of his experiences in running a Field Service Organisation. […]

One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In Industry bloggers were asked by Copperberg to explore this question through the different presentations at this year’s event. […]

See the latest blog article initiated by Copperberg as part of the AfterMarket Conference in Hamburg and published on www.copperberg.com in October 2015. Go To the Service in Industry Hub for more.

See the July News letter on the Service in Industry Hub site 19/06/2017 FEATURING GE, JEFF IMMELT AND THE DIGITAL/INDUSTRIAL ENTERPRISE GE’s Chairman and CEO Jeff Immelt of over 16 years to retire. Immelt has caught flak due to GE’s share price performance since his appointment shortly before the 9/11 […]

FEATURE: RENEWABLES Unsubsidized renewables have become the cheapest source of power -by far- in many countries, turning wind and solar into major asset classes and probably the fastest growing service market in the world -in the process changing or displacing other installed bases. Of course, this affects size, growth rate […]