In the News

Digitisation and Servitisation: Start with the Customer and not the Words!

 December 21, 2017
See our latest blog on  Digitisation & Servitisation: Start with the Customer and not the Words! based on discussions and presentations at the 2017 edition of the After:Market conference at Hamburg. First published on behalf of the AfterMarket event, the article concludes that the companies that are leading the shift from product […]

The Service Journey: Evolution and Revolution

 December 01, 2017
It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US had declined from 5.2% […]


 November 20, 2017
Press Release issued 28th November 2017 HAMMERSMITH, England & HEIDELBERG, Germany – Nov. 28, 2017 – PRLog — Si2 Talent Management enables Service business leaders to build their ‘People Platform’ for success. Five offerings can be blended together to develop service capability and create competitive advantage. ·     √ High Performing Service Organizations ·     √ […]

Finding & Keeping Great Service People

 October 26, 2017
For most of us who have run a Service Organisation, the motivation of our people is one of the key factors that will make us successful. Si2 ran a  forum at AfterMarket conference last week, where managers at  could share their experiences of what has made them successful in this […]

Si2 provides opinion on how to improve Field Service Operations

 October 05, 2017
Nick Frank was recently interviewed by Mobile Reach for their  podcast series called “Five Questions for a Field Service Expert.” This podcast series has interviews leading field service experts including practitioners, CEOs, analysts and consultants. In this episode, Si2 Partner Nick Frank shares some of his experiences in running a Field Service Organisation. […]

Si2 Perspectives on Aftermarket 2017

 September 28, 2017
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In Industry bloggers were asked by Copperberg to explore this question through the different presentations at this year’s event. […]

June Newsletter

 August 10, 2017
See the July News letter on the Service in Industry Hub site 19/06/2017 FEATURING GE, JEFF IMMELT AND THE DIGITAL/INDUSTRIAL ENTERPRISE GE’s Chairman and CEO Jeff Immelt of over 16 years to retire. Immelt has caught flak due to GE’s share price performance since his appointment shortly before the 9/11 […]

See May’s Si2 Newsletter

 June 17, 2017
FEATURE: RENEWABLES Unsubsidized renewables have become the cheapest source of power -by far- in many countries, turning wind and solar into major asset classes and probably the fastest growing service market in the world -in the process changing or displacing other installed bases. Of course, this affects size, growth rate […]