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        • Lean Six Sigma Service Management
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Service Operations Strategy

Six attributes to look for in a top performing service business

Companies frequently review their approach and discuss how to become more explicit and attentive to their customers’ needs. Almost always this leads to a discussion about services. Service organisations represent the customer and the customer operations better than most other parts of the company due to their closeness and local […]
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Driving success in service operations through leading indicators: 7 key messages

Managers in all businesses are driven to measure key elements of their performance, because we all know that old maxim: ‘If you can not measure it, you can’t manage it’. In blogs and white papers you will find a raft of must have KPI’s that will give you the control […]
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Managing international service operations: One size fits all doesn’t cut it

Most discussions regarding geographic or international expansion for industrial companies has traditionally been centered on products. Usually a company starts by positioning a sales force in a territory, either directly or through channel partners, such as dealers, distributors or agents, and, as orders come in, exports from its engineering and […]
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Five Guiding Principles for Service Transformation within Product Focused businesses

By the very nature of their history, engineering and industrial businesses tend to focus on technology and processes when developing product related services. However for these services to be enduring and profitable, they must also develop and even change their people as they evolve to a services centric culture. Generally […]
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We provide an overall framework for basic design, set-up or modifications of the service value chain -in line with overall business strategy and performance objectives. We support clients in setting competitive priorities to guide choices such as service network structure, delivery system, location and set-up of capacities, potential partnerships or alliances and the selection of enabling technology and planning and control systems.  Once priorities are set we help clients define objectives and deploy the necessary strategic capabilities to create and sustain advantage. This underlying strategic framework  defines the scope of action for the organization and for designing a suitable service performance management concept.

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Our capabilities

  • Strategy
  • Innovation and Design
  • Go To Market
    • Market and Customer Research
    • Optimizing Customer Journeys
    • Sales and Marketing Organisation
  • Organizational Transformation
  • Service Performance Management
    • Service Operations Strategy
    • Lean Six Sigma Service Management
  • Technology
  • After Sales Services
    • Field Service Management
    • Spare Parts Management
  • Industrial Asset Management
  • Outcome based Services
  • Service Procurement
Si2 PARTNERS
ABOUT Si2
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  • Contact
CAPABILITIES
  • Strategy
  • Inovation and Design
  • Go to Market
  • Organizational Transformation
  • Service Performance Management
  • Technology
  • After Sales Services
  • Industrial Asset Management
  • Outcome Based Services
  • Service Procurement
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    Technical Services
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    New Energies
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