We provide an overall framework for basic design, set-up or modifications of the service value chain -in line with overall business strategy and performance objectives. We support clients in setting competitive priorities to guide choices such as service network structure, delivery system, location and set-up of capacities, potential partnerships or alliances and the selection of enabling technology and planning and control systems. Once priorities are set we help clients define objectives and deploy the necessary strategic capabilities to create and sustain advantage. This underlying strategic framework defines the scope of action for the organization and for designing a suitable service performance management concept.
