Si2Partners ran two round tables at the Field Service Forum Amsterdam in June on “Artificial Intelligence to Automate Service Management”. Over 22 service professionals attended which inspired this article where we see that too many commentators and solution providers have it all wrong. Starting with the Technology, looking for solutions, they are confusing managers and wasting time as well as money. Smart people identify the problem and work towards solutions which may well incorporate AI. Here is our view https://serviceinindustry.com/2019/06/13/is-ai-the-intelligent-way-forward-to-a-sustainable-future/
And to see what Service professionals are thinking, read this summary of the round table discussions we had in Amsterdam. It makes sobering reading.