Nick Frank was recently interviewed by Mobile Reach for their podcast series called “Five Questions for a Field Service Expert.” This podcast series has interviews leading field service experts including practitioners, CEOs, analysts and consultants.
In this episode, Si2 Partner Nick Frank shares some of his experiences in running a Field Service Organisation. In a wide ranging discussion he shares his thought on:
- The challenges of moving from a product driven to ‘Servitized’ business model
- How companies can find what their customers value most
- Where do companies start in their journey to service excellence
- What are the key drivers to improving field service operations and in particular technician effectiveness and mindset.
You can access the podcast with this link