Implementing service transformation and new service driven strategies in large organizations can be complex, risky, time-consuming, even controversial. We use advanced project management concepts and methodologies to facilitate such major transformation and optimize business execution and performance outcomes and, in addition, we help companies improve performance and business relevance of their PMO organizations.
Project management is important as change initiatives can be translated into projects and related objectives. As a standardized, and therefore repeatable, process it facilitates learning and development of expertise. It provides an efficient platform for problem solving, informs of sequential steps towards successful completion and reduces uncertainty. It enables ongoing adaptation and refinement of actions or decisions and allows changes to be handled “one at a time”, reducing complexity and avoiding sudden shifts that might be resisted or whose consequences might not be fully understood. Importantly, project management allows multiple control points and feedback along the project path and therefore improvement as the project progresses.
A project management approach forces and facilitates communication: Projects, objectives, tasks and evaluation metrics must be made measurable and agreed upon. This is particularly important for complex initiatives that demand resources from across the organization. Projects can also help improve outcomes by encouraging or even forcing upfront confrontation on key issues and the airing of different, but important, opinions.
We help organizations maximize program or project management benefits during strategic shifts, service transitions and beyond:
- Define key projects with major impact on strategy and execution success
- Link and cascade projects and objectives across organizational levels and along the value chain
- Set resource priorities and determine ROIs
- Provide visibility to understand and improve impact of decisions and interventions
- Assess and manage risks
- Define degree of project organization formality
- Enhance business relevance of PMO while avoiding transforming means to ends and vice versa, bureaucracy and preserving management autonomy and problem-solving capability
- Facilitate participation and buy-in
- Support leadership to foster an execution culture
- Build the capability of project staff
Further we work with organizations in a support or management capacity to help them recover underperforming projects in the context of business transformation. We clear up legacy situations and provide a credible new delivery strategy and plan.