Management Insights

Outcome & Performance based services and contracting

Outcome based services and performance contracting are increasingly gaining traction, though the practice in some industries goes back a really long time. The concept can have significant benefits for customers, even an entire industry or the economy by aligning incentives and creating “win / wins”, however things are less clear […]

Five Innovation Patterns to discovering new data driven services

As businesses begin to embrace the opportunities offered by the IoT, digitilisation and analytics, many are unsure what they are going to do with all that information.   Within product related service businesses, most of the thinking is centred on driving out cost through remote diagnostics and services. But this […]