Management Insights

23 Important Lessons Learned the Hard Way in Asset management

Great Asset Management is not just about physics models and analytics. It is a way of thinking involving all parts of the organisation and businesses. Here is a brief summary of some of the key lessons I have learned in my career with leading companies in Asset Management such as Rolls-Royce […]

Are ‘Solutions’ the right way to compete

The concept of competing through “solutions” has been around for at least 30 years. Numerous “tier 1” manufacturers / OEMs (power, plant and process machinery, aircraft and engines, earth moving equipment) created solutions businesses to better target vertical markets, particular customer segments and/or large strategic accounts. For example industrial automation […]

CEO story-lines to communicate service transformation more effectively

1. Why Story telling and pictures are Critical to Success Developing Advanced Services within a Product Centric environment takes many years of organisational and technical development. Having a clear overview of the key elements required to successfully deliver service transformation over an extended time period is vitally important to a […]

Strategic Clarity in Services for Manufacturers

Despite the fact that the majority of product companies offer services as part of their offering, and for many it makes up more than 30% of their revenues, many experience declining profits,weakening market positions and increasing susceptibility to risks. A shift from product to customer-focused services denotes a shift in […]

Ecosystem Thinking to develop Advanced Services

Delivering advanced service propositions can be daunting as they stretch beyond core capabilities 1. Ecosystem Thinking to deliver complex new service offerings In todays connected world, we think less about products and more about solutions and outcomes. Relationship, network and ecosystems are increasingly replacing traditional transaction and supplier thinking. Companies […]