In the News

Servitization needs top caliber leadership: How to secure it!

 March 16, 2016
In industrial product companies a career in service, primarily understood as after sales service or some enhancement thereof, has not usually been associated with a path to the very top of the organization. Service has traditionally been defined as a support activity which does not provide sufficient exposure to the […]

Ideation to Commercialisation – by Vikram Singla

 March 04, 2016
Latest guest contribution on the Service in Industry blog by Vikram Singla, Busines Development Director, Oracle UK Servitization – as defined by Aston Business School – is the concept of manufacturers offering services tightly coupled to their products and hence moving from a transactional to a relationship-based business model. These services […]

Si2 speaking at the Field Service Insight UK

 March 03, 2016
Nick Frank from Si2 will be hosting a discussion at Field Service Summit on the 9th March on ‘Driving Business Growth through Servitization and Proactive Maintenance’. He will host an interactive discussion on the Internet of Things and the benefits this can bring a business, drawing on real examples of business […]

Industry, services and the sharing economy

 February 27, 2016
The so called „sharing economy“ is a very big deal, as the huge valuations of Uber, Airbnb and others attest. It is often conflated with Peer-2-Peer (P2P) Apps, however it is mainly about sharing assets that would otherwise be underutilized, whether or not some form of labor is included: cars, […]

5 patterns to discovering new data driven service revenues

 February 27, 2016
Within Service businesses, most of the thinking is centered on driving out cost through remote diagnostics and analytics. But this is just the tip of the iceberg. The digitization of products provides an even bigger revenue opportunity, often in ways not initially foreseen.

Urban Myth or Reality – Servitization is only for complex equipment

 August 07, 2015
Published in The Manufacturer  August 2015 by Nick Frank, Co-Founder of Si2Partners Is it really true that servitization business models only really work for companies with complex engineering products such as jet engines, trains and wind turbines? My own experience is that it’s not the complexity of the product that’s key. It’s the […]

Service Thinking: The pathway to business growth

 May 07, 2015
In May 2015’s edition of the The Manufacturer,  Nick Frank is interviewed on why he believes Service Thinking is the pathway to business growth. “I am an industrial person”, Nick Frank tells The Manufacturer and before starting his management consultant career, Frank worked for more than 25 years as a senior manager in industry. […]

Internet of Things and the need for big imagination

 May 07, 2015
Published in The Manufacturer  May 2015 by Nick Frank, Co-Founder of Si2Partners The Internet of Things (IoT) is all marketing hype and of little value or relevance to SME’s It may be a question of perspective, but the fact of the matter is that unless you do something with the data generated by […]

Service Thinking is not just for big companies

 March 07, 2015
Published in The Manufacturer March 2015 by Nick Frank, Co-Founder of Si2Partners “Service Thinking is just for big companies!” WRONG, I suggest you think again! In my experience of the manufacturing industry, those companies that achieve an EBITDA of 20-35% do so because they have found a way to have a […]