In the News

Improving Customer Experience through Journey Mapping

 December 09, 2016
Recently published in Field Service News, Nick Frank from Si2 provides some insights into how to improve customer experience through journey mapping.  The article ‘Improve customer experience in 30 minutes through Journey Mapping’ describes how for the vast majority of service managers and leaders, customer experience is something intuitive, as most effective professionals […]

Si2 Partners leads discussion on Servitization at Maximize Europe 2016

 November 11, 2016
Si2 Partners’ Nick Frank presented at Maximize Europe 2016, a ServiceMax conference in Amsterdam on “Where to start with Servitization and what are the enablers”.  This was followed by an interactive discussion with the 40-50 attendees, using exchange and flip charts rather than power point, to build on the knowledge in […]

Si2 Partners chairs stream at UK Servitization Conference 2016

 October 24, 2016
Si2 Partners’ Nick Frank chaired the latest Service Community stream which was part of the Servitization 2016 Conference held in Birmingham, UK on 19th October 2016. The stream attracted over 120 managers from leading companies around the UK. It looked at practical examples of how organizations have overcome specific challenges within their […]

Si2 Partners Presents at EASA Annual Conference

 October 21, 2016
Titos Anastassacos of Si2 Partners delivered the keynote presentation at the annual conference of EASA Europe and World Chapter in Marseille on the “Future of Service” looking at new technologies and businesses models impacting the technical service space as well as strategic options for service providers. EASA is an international trade […]

Si2 Partners interview on the future of manufacturing

 October 04, 2016
Si2’s Nick Frank was recently interviewed by Field Service Digital in the run up to his session at Maximize Europe . Manufacturing, Remade: How Product Companies Embrace Services By Janine Milne “We’ve basically reinvented what manufacturing is. Manufacturing now and going forward is a different business.” That’s a bold statement […]

Mastering the Fundamentals of Successful Service Marketing – latest Blog

 September 28, 2016
In his latest blog in the Service in Industry Briefing, Michael Blumberg explores why service marketing is different from the classic  product marketing thinking. The problem is that these 4 P’s do not always apply to services. Service products are intangible and difficult to describe, so they can be challenging to […]

Latest Podcast available on setting KPI’s that impact performance

 September 17, 2016
Practical advice on how to develop Service KPI that drives people to action.  Si2’s Dag Gronevik  and Nick Frank   are interviewed by Kris Oldland of Field Service News on their experiences in setting effective KPI’s.  You can listen to a brief sample of the discussion or download the full podcast through this link to Field Service News […]

Latest blog on Customer Journey Maps

 September 08, 2016
In the latest Service in Industry Briefing blog ‘ Customer Journey Maps: Why they can help you and how to approach them’  (, Nick Frank looks at how customer Journey maps  can help managers to improve the: Customers perceived experience with the organisation and so increase loyalty  Experience delivery so as […]