In the News

Si2 Partners interview on the future of manufacturing

 October 04, 2016
Si2’s Nick Frank was recently interviewed by Field Service Digital in the run up to his session at Maximize Europe . Manufacturing, Remade: How Product Companies Embrace Services By Janine Milne “We’ve basically reinvented what manufacturing is. Manufacturing now and going forward is a different business.” That’s a bold statement […]

Mastering the Fundamentals of Successful Service Marketing – latest Blog

 September 28, 2016
In his latest blog in the Service in Industry Briefing, Michael Blumberg explores why service marketing is different from the classic  product marketing thinking. The problem is that these 4 P’s do not always apply to services. Service products are intangible and difficult to describe, so they can be challenging to […]

Latest Podcast available on setting KPI’s that impact performance

 September 17, 2016
Practical advice on how to develop Service KPI that drives people to action.  Si2’s Dag Gronevik  and Nick Frank   are interviewed by Kris Oldland of Field Service News on their experiences in setting effective KPI’s.  You can listen to a brief sample of the discussion or download the full podcast through this link to Field Service News […]

Latest blog on Customer Journey Maps

 September 08, 2016
In the latest Service in Industry Briefing blog ‘ Customer Journey Maps: Why they can help you and how to approach them’  (www.serviceinindustry.com), Nick Frank looks at how customer Journey maps  can help managers to improve the: Customers perceived experience with the organisation and so increase loyalty  Experience delivery so as […]

Si2 Partners supports largest ever Service Community Event in UK

 August 25, 2016
As part of Si2’s support for the Service Community, Nick Frank will chairing the Service Community stream at the Servitization Conference. This conference to be held at Aston Villa Football club in Birmingham on the 18th October 2016, has been  organised  ‘The Manufacturer’ and is co-hosted by the Advanced Services Group from Aston Business School. […]

Copperberg recommends Article by Si2 Partners

 August 03, 2016
In the Copperberg Newsletter edition 08/16, the Si2 blog article on ‘Raising the Design game to succeed in Outcome Based Services’ was a recommended read. The article is based on  work by the User Experience Special Interest Group of ISSIP of which Nick Frank is a member. It discusses that the idea of […]

Raising the Design game to succeed in Outcome Based Services

 August 02, 2016
The idea of a separation between Product & Service Design in the world of “outcome based services” is out-dated and limiting. In an age where digitization has blurred the boundaries between products and services, a new paradigm is emerging for delivering outcomes. Companies that see service based business models as […]