In the News

Augmented Reality in Service: Ready for Prime Time?

 June 09, 2018
  Si2 Partners have just published the first management report in their “Technology in Service” series on Augmented Reality. Based on surveys of service managers, senior executives and digitization professionals, the reports will shine a spotlight on the state of play of digital technology in industrial and technical service businesses. […]

Turning Business Problems into Data Solutions

 April 27, 2018
Si2 Partners was at the Industrial Data Summit last week participating in panel and round table discussions on the key issues facing manufacturing companies as they look to leverage digital technologies into their business. Working with our partners at Hennik Edge, Nick Frank ran a series of 5 round tables with […]

Si2 at Field Service & Spare Parts Summits

 April 27, 2018
Si2partners was speaking at the Field Service Summit at Warwick and the following day at the Spare Parts Summit We ran around tables on the importance of change management  on the successful implementation of new systems or business processes, talking with over 30 participants over 5 sessions. At the spare […]

Digitisation and Servitisation: Start with the Customer and not the Words!

 December 21, 2017
See our latest blog on  Digitisation & Servitisation: Start with the Customer and not the Words! based on discussions and presentations at the 2017 edition of the After:Market conference at Hamburg. First published on behalf of the AfterMarket event, the article concludes that the companies that are leading the shift from product […]

The Service Journey: Evolution and Revolution

 December 01, 2017
It was in 1999 that an article in the Harvard Business Review (HBR) drew attention to the fact that industrial revenue and profit pools had shifted, and that “smart manufacturers are moving downstream” towards services. It observed that annual industrial product sales growth in the US had declined from 5.2% […]


 November 20, 2017
Press Release issued 28th November 2017 HAMMERSMITH, England & HEIDELBERG, Germany – Nov. 28, 2017 – PRLog — Si2 Talent Management enables Service business leaders to build their ‘People Platform’ for success. Five offerings can be blended together to develop service capability and create competitive advantage. ·     √ High Performing Service Organizations ·     √ […]

Finding & Keeping Great Service People

 October 26, 2017
For most of us who have run a Service Organisation, the motivation of our people is one of the key factors that will make us successful. Si2 ran a  forum at AfterMarket conference last week, where managers at  could share their experiences of what has made them successful in this […]

Si2 provides opinion on how to improve Field Service Operations

 October 05, 2017
Nick Frank was recently interviewed by Mobile Reach for their  podcast series called “Five Questions for a Field Service Expert.” This podcast series has interviews leading field service experts including practitioners, CEOs, analysts and consultants. In this episode, Si2 Partner Nick Frank shares some of his experiences in running a Field Service Organisation. […]

Si2 Perspectives on Aftermarket 2017

 September 28, 2017
One of the central themes of the 2017 “After:Market business platform” is building a customer-centric service business, however what does this really mean for those responsible for running Service Operations? Service In Industry bloggers were asked by Copperberg to explore this question through the different presentations at this year’s event. […]