We help our clients build word class service operations.
Superior operational performance does not guarantee market success. But without strong performance, strategies and companies eventually fail. Agility and freedom of movement reduce and vulnerability to competitive challenges or adverse market conditions increases. Performance excellence is about higher margins, stronger cashflows, improved financial positions and reduced risk. Significantly, it is also about generating sufficient funds to finance growth; Beating competitors through speed, quality and cost; And the ability to react proactively, rapidly and with self-confidence to grasp new opportunities as they arise.
Our approach to service performance management takes in the entire service value chain and is based on proven Lean Six Sigma concepts and methodologies to eliminate waste, reduce cycle and throughput times and improve process and outcome quality. It encompasses both front and back-end operations and stretches out to suppliers as well as distribution and channel partners. We focus on reducing complexity and attaining higher capital and asset productivity, improved resource utilization, better value to cost ratios and improved customer experience and satisfaction.
We place emphasis not just on redesigning processes, but rather on the company’s entire operating systems and changing employees’ mindsets and behaviors to ensure that the new way of working is adopted over the long-term. We work with management at all levels from senior executives to project managers and shop floor or field service supervisors to ensure common understanding of rationale, methodologies and approach to key challenges, correct information flow, sufficient buy-in and sustainability of changes. Our technical approach is analytical, rigorous, fact based and results driven.